KarmaCRM is a reincarnation of the customer relationship manager application. Users can conveniently manage their contacts and customer related data through KarmaCRM. The system includes the ability to create special offers, set deadlines, attach files, forward emails, and manage a KarmaCRM drop box. The system is also easy to integrate with MailChimp so users can manage and send newsletters to specific contacts. KarmaCRM also helps users monitor customer or client activity through colorful bar graphs and other vital details. The user can see at a glance when open tickets are present and how many are overdue and provide easily accessible information to all team members. KarmaCRM has created a clean, neat interface that makes it simple to manage customers effectively and improve customer service capability through better organization.
KarmaCRM was founded by John Paul Narowski in November of 2009. The company currently employs less than 20 individuals. Narowski wanted to build a tool that businesses and professionals could rely on to effectively manage customer inquiries and issues. By simplifying the organizational and management processes, KarmaCRM would enable customer service personnel and other related employees to increase customer satisfaction and improve business.
KarmaCRM provides many of the same features that other online CRM applications offer. The difference lies in the personality of the system. KarmaCRM is designed to provide a positive experience for the user. The interface is kept neat and clean so users can spend less time adapting and more time taking care of customer inquiries and concerns.
The KarmaCRM website presents users with a very warm, playful atmosphere. The background features a blue sky with soft, subtle clouds and a green landscape that stretches off the screen on either side. This hints at the style of the actual CRM application, which uses neat tabs to provide users with all the navigational options they need. Each entry is well organized so the user can maximize their time while using KarmaCRM.
To begin registration, a new user can click on the yellow and green “Try it free!” button at the bottom, left hand corner of the homepage. This takes the user to the account creation form, which requires a first and last name, email address, company name, time zone, username and password. The user can also supply their desired sub domain name for using KarmaCRM. Users who try to sign up now should also note that the application is currently in closed beta. An invitation code is required to register. Users can contact KarmaCRM using the link provided to request a code and create their account.
KarmaCRM is still in closed beta, so no pricing information has been provided. The site does state that there are plans to create paid memberships. Users will always have a “forever free” account option as well. The site explains that they believe their service is valuable to all small businesses, so the free membership is their way of making the application as accessible as possible. Of course it is expected that the free membership will be limited somehow, but how that will be handled has not been stated.
Anyone with a small business or start up who wants to find an easy way to manage their customer inquiries can really appreciate KarmaCRM. The system is designed to be neat and clean with no clutter to hinder the users’ ability to improve their customer’s experience with their company.